GS Pro Series Guitars

If you are in need of repairs, or have other questions or comments, you can reach us at

or by phone at (440) 590-2089 Monday through Friday 11:00 am to 7:00 pm EST

Please refer to our F.A.Q. page as it provides many answers to our most common questions.

For instructions of care and maintainance on you instrument download this PDF file

If you do not have Adobe Reader You can get it here for free.

Warranty Information / Terms & Conditions

With the purchase of a GS Pro Series instrument, you receive a full 2 year warranty. This warranty covers all parts and labor prior to receiving your instrument. It does not cover accidents or damages that occur during shipping as all instruments are shipped insured. Any incident of damages being incurred during shipping should be delegated to the shipping company at fault. All manufacturing defects within the construction of the instrument as well as the parts and hardware are fully covered for the length of 2 years beginning the date of receiving. *Note that some setup may be required upon receiving your instrument, i.e. action and intonation adjustment. These are preset during shipping but can shift as your instrument is shipped, the warranty does not cover any adjustment that may need to be made. Refer to the care and maintenance pamphlet that is included with the instrument as it discusses how to properly set these. An instrument with a warranty claim is to be sent to us using ground shipping, after notifying us prior using email or by phone. A claim number will be provided to you at this time. Please print this number as well as your name and address clearly on a piece of paper and include this with the guitar. It will then be determined if it is actually a viable warranty claim. If it is determined that the damaged was caused by the owner, and not manufacturing, a full estimate cost of repairs will then be submitted, and the cost of shipping will not be refunded. In the instance it is determined to be a manufacturing flaw, shipping will be refunded to the owner and repairs will be made at no cost. If the instrument is determined to be irreparable, a replacement will be provided instead. All repairs made outside of the warranty come with a 1 year warranty as well; starting at date that repair is made. All GS Pro Series guitars have a serial number stamped on the back of the head stock. Please take down this number upon receiving your instrument and make sure to register your serial with us. This will greatly speed up service of your instrument. All personal information is kept strictly private. A Pay Pal account is not necessary for purchase. Pay Pal™ holds all payment information and is secured by them. GS Pro Series is not liable for any payment fraud and this must be directed to Pay Pal. In the event of a fraudulent purchase, please contact us immediately as well as Pay Pal so we can get it resolved as fast as possible. Any orders with custom options are not returnable. GS Pro Series offers a 30 day money back guarantee on all orders that are not custom. Orders are not returnable unless the product is deemed defective. The warranty covers it, but if the customer within 30 days of receiving the instrument decides to return it instead of having it repaired, they can do so. Shipping will be refunded to the customer after GS Pro Series has received the instrument and determined that the defect was a manufacturing flaw and not as a result of the customer. If damage incurred due to the customer's negligence they will not be refunded the cost of the instrument or refunded for shipping.